Refund policy
RETURNS & REFUNDS
Changed your mind or ordered the wrong size?
We hope you love your Cheeky Cows order, but if you change your mind or the fit isn’t right, you can let us know within 14 days of receiving your order that you wish to return it. You then have a further 14 days to send the item back.
Items must be returned unworn, unwashed and in their original condition.
Every Cheeky Cows item is printed to order, so we really encourage you to check the size guide and fit information on the product page before ordering.
For change-of-mind or sizing returns, you are responsible for the cost of return postage. We recommend using a tracked service, as the item remains your responsibility until it reaches us.
Once your return has been received and checked, we’ll issue your refund to your original payment method.
If you cancel and return your whole order, we’ll also refund the cost of our standard delivery option where required by law. If you chose a more expensive delivery service, the additional delivery cost is not refundable.
Exchanges
Because our products are printed to order, we don’t hold stock in every design and size, so we don’t offer direct exchanges.
If you need a different size, you can return your original item in accordance with the policy above and place a new order for the size you need.
Damaged, faulty or incorrect items
If your item arrives damaged, faulty, misprinted or isn’t what you ordered, please contact us as soon as possible with:
- your order number
- a description of the problem
- clear photographs showing the issue
We’ll put it right. Depending on the circumstances, this may mean a replacement, repair or refund. You will not be responsible for reasonable return costs where the goods are faulty or incorrect.
Nothing in this policy affects your statutory rights.
Delivery times
Every Cheeky Cows item is printed to order rather than taken from ready-made stock.
Please allow time for production as well as delivery and bear in mind that Royal Mail can take longer during busy periods. Estimated delivery times will be shown at checkout but these are not guaranteed.
If you need your order for a particular date, please order well in advance. Delivery dates and timescales are estimates rather than guaranteed dates.
If your order hasn’t arrived when expected, please contact us and we’ll look into it. Nothing in this policy affects your statutory rights relating to delayed or undelivered goods.
Colours & print variations
We do our best to show colours and designs accurately, but colours may appear slightly different depending on your screen settings and the printing process used.
Small variations in print placement or colour tone can occur with made-to-order printing and do not necessarily mean an item is faulty.
How to make a return
Please contact us at hello@cheekycows.com before sending your item back, quoting your order number and letting us know what you’d like to return and why.
We’ll then provide you with the return instructions and return address.