PRIVACY POLICY

Team Firework Limited, trading as Cheeky Cows, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Cheeky Cows is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.
• Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
• Communications with us, including information you provide when contacting us, for example when sending a customer support enquiry.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, sign up to receive marketing communications, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
• From our service providers, including when we engage them to provide technology or other services and they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor and Improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications relating to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customised shopping experience. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing and promotional communications by email where permitted by law. We use third-party email marketing services to manage our mailing list and send marketing emails. You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails. We may also use third-party advertising and analytics services including Meta, which may use cookies and similar technologies to help us measure the effectiveness of our advertising and show relevant ads, subject to your cookie choices.
• Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, and secure our Services.
• Communicating with You. We use your personal information to provide customer support, respond to you, provide effective services and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in potential or actual legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf, including IT services, payment processing, data analytics, customer support, cloud storage, order fulfilment, printing, shipping and email marketing.
• With business and service partners where necessary to provide the Services.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of third-party integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, enforce applicable terms or policies, or protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside in order to provide and improve the Services.

In addition, to help protect, grow and improve our business, we use certain Shopify features that may incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights over Shopify's use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and the rights you may have, you can view Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on those sites.

Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewable by other users of those platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, information sent to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a number of factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to Access. You may have the right to request access to personal information that we hold about you.
• Right to Delete. You may have the right to request that we delete personal information we maintain about you.
• Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have the right to receive a copy of personal information we hold about you and request that we transfer it to a third party in certain circumstances.
• Managing Communication Preferences. You can opt out of receiving marketing emails at any time using the unsubscribe option included in our emails. If you opt out of marketing communications, we may still send you non-promotional communications relating to your account, purchases or orders.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by applicable law, you may also have:

• The right to object to or restrict processing of your personal information for certain purposes.
• The right to withdraw consent where we rely on consent to process your personal information. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise your rights by contacting us using the details provided below. We may need to verify your identity before processing your request, as permitted or required by applicable law.

We will not discriminate against you for exercising your rights and will respond to requests within the timescales required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

If you are in the UK and are unhappy with how we have handled your personal information or your complaint, you also have the right to complain to the Information Commissioner's Office (ICO).

International Transfers

We may transfer, store and process your personal information outside the country in which you live.

Where personal information is transferred outside the United Kingdom or European Economic Area, we will use recognised safeguards or transfer mechanisms as required by applicable data protection law, unless the information is transferred to a country recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will post the revised Privacy Policy on this website and update the “Last updated” date where appropriate.

Contact

Team Firework Limited, trading as Cheeky Cows, is the data controller responsible for your personal information.

If you have questions about this Privacy Policy or our privacy practices, or would like to exercise any of your rights, please contact us:

Email: hello@cheekycows.com